Task-focused assistance
Answers to approved questions and help with common requests, for customers or staff.
Customer and team assistants
We build assistants that answer routine questions from approved material. Requests they cannot resolve pass to a person with the conversation details attached.
ScopeOne workflow or several connected applications
Delivery timingDays for a focused prototype, weeks for a well-defined release when access and decisions are ready
How we check itWe test answers against the source material and confirm that unresolved requests reach your service team.
Assistants for customer and staff questions
Routine questions take up time that complex requests need. The assistant handles the routine ones for customers or staff and leaves the rest to your team. When a person takes over, the user doesn’t have to start again.
Good fit
- Support and service teams answering the same questions repeatedly
- Products that guide users through complex tasks
- Internal teams that need quick access to approved guidance
Not the right fit
- Public chatbots with no staff to take over when needed
- Questions with no approved material to answer from
- Covering for a broken product or service instead of fixing it
What you get
Escalation
A handoff to a person that carries the relevant details, so the user does not have to repeat the request.
Content and quality controls
Approved sources, permission checks, user feedback, and a maintained set of test questions.
How it works
Review actual questions
We review real questions with your service team to find repeated requests, the policies that apply, and where current help falls short.
Design the handoffs
We agree with you on what the assistant may answer, what needs checking, and who handles everything else.
Test with the service team
Your service team tests accuracy, refusals, tone, and unresolved cases with us before wider use.
Scope, cost, and ownership
What we need from you
- Approved help material and current service rules
- Staff to receive escalations, and owners for the help content
What affects cost
- Question variety and supported channels
- Identity checks and permitted actions
- Content maintenance and human review
Technical scope
- Answers grounded in approved content
- Conversation design
- User identity and account details
- Handoff to staff
- User feedback
- Quality review
Support and maintenance
Your service team handles unresolved conversations and keeps help material current. We agree who reviews incorrect answers and updates the assistant.
Common questions
Can an assistant act for a user?
Yes, for limited actions, when permissions, validation, and approval match the risk. It can prepare an action for staff to approve or complete a low-risk one itself.
How is quality measured?
Against real questions. We check answers against their sources, review the quality of handoffs, track whether requests were resolved, and have staff review samples.