Searchable knowledge
Approved policies, procedures, and records of past decisions, searchable in one place.
Internal knowledge
We connect policies, procedures, and past project documents in a searchable application. Answers show the source and flag conflicting guidance.
ScopeOne workflow or several connected applications
Delivery timingDays for a focused prototype, weeks for a well-defined release when access and decisions are ready
How we check itIn user tests, we check that each answer cites the right document and that the document supports it.
Find the answer and the document behind it
Finding the current policy or a past decision often means searching several systems and asking colleagues. We bring those sources into one search, and each person sees only what they are allowed to see.
Good fit
- Teams that spend time hunting for past decisions and documents
- Organizations whose playbooks are spread across several systems
- Software products that need answers linked to their sources
Not the right fit
- Content with no owner to correct or remove outdated material
- Fixing poor documentation habits, since answers are only as current as your documents
- Uses that require confident answers even when the sources are unclear
What you get
Source-linked answers
Answers that show their supporting documents, point out conflicting guidance, and say when the sources do not answer the question.
Content maintenance
A named owner for each source, routines for updating and removing documents, and a way to report wrong or missing material.
How it works
Start with recurring questions
We collect the questions your teams answer again and again, and use them to choose which documents to connect first.
Settle access and versions
With the document owners, we decide which version of each document to trust and who may see it.
Review answers with owners
Document owners test the answers with us to confirm people can find and verify information without guessing.
Scope, cost, and ownership
What we need from you
- Named owners for the first set of documents
- Common questions, access rules, and how each source is updated today
What affects cost
- Number of document stores and conflicting versions
- Content cleanup and permission complexity
- Update frequency and integration requirements
Technical scope
- Connectors to document systems
- Document metadata such as owner, date, and version
- Permission filtering
- Hybrid keyword and vector search
- Citations
- Monitoring for outdated or missing documents
Support and maintenance
Your team identifies who can update or remove each source. Maintenance includes checking failed imports, outdated answers, and changes to access.
Common questions
Can it connect to several systems?
Yes. Each source needs an owner, access rules, and a defined way to handle updates and deletions.
What happens when sources disagree?
The answer shows the conflicting passages with their sources and dates, so the reader can decide which applies.
What if the assistant cannot find a reliable answer?
It tells the user the sources do not answer the question and offers a way to reach a person. We test for this, including cases where documents disagree, alongside questions with known answers.